Business Case 1

Customer:  Trusted Leading Telecom Operator
Challenge:  High Bad Debt Contribution, hitting bottom line – Profit.

Client’ requirements:
 Quality collection effort for reduction in Bad Debt Contribution.
 High end resolution of the accounts – Highest ethical standards.
 Root cause for delinquency and suitable resolution through call centre and field effort.

Expectations from KeyMac:
 Identifying root cause for delinquency.
 Supporting service provider to focus on core competency.
 Highest level of customer satisfaction.
 Support in sustaining top line and KeyMac to ensure bottom line.
 Collection through high process orientation.
Solution:
 Touch sky resolution quality that reduced bad debt flow.
 Practiced process orientation to follow best customer service.
 Booking of bad debt reduced substantially and the bottom line sustained in accordance
.
Business Impact:
 Low cost and high revenue operational outside core business function.
 Encouraged sourcing team with low cost and a stabilized team to operate for the function any time of its demand. Net income dynamics changes, positively

Business Case 2

Customer: Leading website for online deals for best pricing to consumers
Challenge:  Dry market, Innovative product and No acceptance as low level of trust.

Solution provided:
Issue 1 – Identifying group of prospects for different products for bulk sales
Solution: Team of experienced professionals deployed who used state-of-art technology and applied different strategies to create consumer groups for different products.
Problem 2 – Negotiating the best price from manufacturer for the consumer.
Solution: Wide consumer base created by the team helped in also creating awareness for different products so well that the portal always found very easy to get the astonishing price for the group of customers.

Business Impact:
 Consumer group making exercise was rigorous and robust.
 Easy to negotiate with manufacturer as the consumer base was wide spread ensuring volume sales.
 Same group of consumers proposed for different products thereby increasing revenue by 2% of the actual cost.
 Operational cost brought down as retailer, supplier and manufacturer’ trust goes up.